Free Shipping on orders over $75

CONTACT

How can we help you?

Questions about your order can be directed to the customer service email or sent by text to the number below:

931-310-7016 or email at freezedriedchilis.support@gmail.com

General questions about our products or vendors can be sent using the contact form below. We will get back to you as soon as possible.

  • Orders Ship Every Tues

    Orders ship every Tuesday except on holidays. Orders received after 5 pm Central on Mon will be shipped the following week.

  • Prefer a quick message?

    Use our contact form and we’ll get back to you as soon as possible.

  • Questions about your order?

    Please include your order number and the email address used at checkout so we can help you faster.

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Frequently asked questions

Here are some common questions about FreezeDriedChilis.com

What is freeze drying? And how does it work?

Freeze drying, also known as lyophilization, is a low-temperature dehydration process that involves freezing the product and lowering pressure to remove the ice by sublimation. This method preserves the original shape and properties of the product, making it ideal for sensitive materials like biologicals and pharmaceuticals. The process consists of three main stages: prefreezing, primary drying, and secondary drying. Preefreezing ensures complete solidification, primary drying removes moisture without compromising the product's integrity, and secondary drying eliminates residual bound water. The result is a product with a low moisture content, significantly extending its shelf life. Freeze drying is essential in industries such as pharmaceuticals, food processing, and biotechnology for preserving heat-sensitive materials and ensuring long-term storage without the need for refrigeration.

Do you offer free shipping?

Yes, we offer free shipping on all orders over $75 within the United States. Otherwise, shipping is calculated at checkout.

Which countries do you ship to?

We currently ship to the United States only.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

What is your return policy?

You have the right to return your order within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back to receive return instructions.

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