Questions about your order can be directed to the customer service email or sent by text to the number below:
931-310-7016 or email at freezedriedchilis.support@gmail.com
General questions about our products or vendors can be sent using the contact form below. We will get back to you as soon as possible.
Orders ship every Tuesday except on holidays. Orders received after 5 pm Central on Mon will be shipped the following week.
Use our contact form and we’ll get back to you as soon as possible.
Please include your order number and the email address used at checkout so we can help you faster.
Here are some common questions about FreezeDriedChilis.com
Freeze drying, also known as lyophilization, is a low-temperature dehydration process that involves freezing the product and lowering pressure to remove the ice by sublimation. This method preserves the original shape and properties of the product, making it ideal for sensitive materials like biologicals and pharmaceuticals. The process consists of three main stages: prefreezing, primary drying, and secondary drying. Preefreezing ensures complete solidification, primary drying removes moisture without compromising the product's integrity, and secondary drying eliminates residual bound water. The result is a product with a low moisture content, significantly extending its shelf life. Freeze drying is essential in industries such as pharmaceuticals, food processing, and biotechnology for preserving heat-sensitive materials and ensuring long-term storage without the need for refrigeration.
Yes, we offer free shipping on all orders over $75 within the United States. Otherwise, shipping is calculated at checkout.
We currently ship to the United States only.
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
You have the right to return your order within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back to receive return instructions.
